ALBURY ANIMAL HOSPITAL
Welcome to AAH seasonal newsletter. Our very own in-house journalist, Nurse Daisy, is hard at work to highlight key changes around the hospital, seasonal wellness and health information for pets, as well as help to keep clients informed of the services and products we have available at the hospital. You will find a list of the newsletters here. If you want to see more or less of anything in the newsletter - please reach out to [email protected]
OCTOBER Spring Newsletter - Download now
JULY Winter Newsletter - Download now
Dr Sally Henry
Veterinarian - Hospital owner and director
Dr Sally has been the practice manager since 2020 and took ownership of the hospital in 2022.
Dr. Sally has a strong vision and passion for positive culture both within our team and for clients. For our team Dr. Sally believes we can change the mould within the industry and provide an equally supportive, challenging and balanced work environment, where the employee feels both valued and engaged. For our clients, Dr Sally is passionate about providing the architecture around great functional protocols and a high standard of care, which will be foundations for our team to deliver excellent care to patients, and compassionate care to clients.
Dr. Sally is also a practicing Vet on our team, and is passionate about internal medicine, dermatology, ultrasound and behavioural medicine.
Dr Levi Palfi
Senior Veterinarian
Dr. Levi Palfi joined our team in 2020 and originally hails from Hungary. He graduated in 2008 and has been working as a vet in Australia since 2016.
After travelling around Australia, he and his wife, have made the Border their permanent home and have started a family which will keep them on their toes. One of Dr Levi's hobbies is dancing and he and his wife are quite formidable dancers!
Dr. Levi is a classic all-rounder Vet loving both medicine and surgery but he has a particular affinity for anything diagnostic.
Dr Frances Higgins
Veterinarian
Dr. Frances graduated from Melbourne University in 1991 and has worked for many years in mixed and small animal practice around Australia and the UK. She enjoys the variety and challenge of general practice, and is passionate about making the trip to the vet as stress-free as possible for animals and their owners.
Dr. Frances volunteers annually for an animal health program with WALDHeP (University of Melbourne), providing veterinary services to remote Aboriginal communities in West Arnhem and West Daly regions of the Northern Territory each dry season. This involves building relationships with local people and mentoring final year veterinary students.
Dr. Frances enjoys working with the very supportive team at Albury Animal Hospital, and the privilege of being able to look after people's much loved pets.
Dr Aimee Owens
Veterinarian
Dr Aimee joined us as a graduate from Charles Sturt University in Wagga with a Bachelor of Veterinary Biology/ Bachelor of Veterinary Science. Originally from Queensland, Aimee has been living on the border for nearly 10 years now and loves the lifestyle it provides.
Aimee is interested in all facets of veterinary medicine however has special interests in surgery, canine behaviour, palliative care, and emergency medicine. She loves forming long-term relationships with her patients and clients and finds it endlessly rewarding when she can see that she has made a positive impact on the life of a pet and their person! Aimee is up for any challenge and also loves working with large animals, particularly horses and cattle, and works part time doing this work as well.
Outside of work Aimee spends most of her time with her 3 dogs (Colby, Darby and Ryder), and you can often find her at the Dog Education Centre training her kelpies, Darby and Ryder, or on the family farm working with sheep and cattle.
Dr Meg Martins
Veterinarian
Since graduating from Charles Sturt University in Wagga, Dr Meg has had a wide range of experience in both small animal general practice and emergency/critical care work, thriving in high-pressure environments. Her commitment to animal health is driven by a deep love for animals and a desire to make a difference during their most critical moments.
With a special interest in surgical and emergency cases, Meg brings compassion and dedication to every patient. She believes in a proactive approach to veterinary care, focusing on not just treating illnesses but preventing them through education and tailored treatment plans.
When not at work, Meg can either be found out with her horses or cozied up with her cats and crafty hobbies.
Dr Sheryl Lim
Veterinarian
Originally from Singapore, Dr. Sheryl brings a wealth of knowledge and compassion to her veterinary work. After graduating with a Bachelor of Science from Massey University, New Zealand, Sheryl went on to graduate with a Doctor of Veterinary Medicine from the University of Melbourne in 2018. She then worked in busy small animal practices across Echuca, Moama and Euroa. Further demonstrating her commitment to excellence, Sheryl eventually completed her Membership examinations in Small Animal Surgery with the Australian and New Zealand College of Veterinary Scientists in 2024, under the mentorship of Dr. Peter Young.
Sheryl's favorite part of being a vet is working alongside pet owners to solve problems and find the best possible outcomes for their beloved companions. Her thoughtful, collaborative approach makes her a trusted partner in every pet's health journey. Sheryl also aspires to be able to give back to the community by increasing the range of surgical services and level of care she can provide.
Outside of the clinic, Sheryl pursues a wide range of interests that include - keeping her collection of tropical indoor plants alive, playing pickleball and netball, reading, perfecting her homemade ramen recipe, and crafting her own moisturisers.
At home, Sheryl and her husband are proudly outnumbered by their three quirky cats: Zoro, the one-eyed adventurer; Shanks, who gets around just fine on 3.5 legs; and Dice, who keeps life interesting with her unpredictable antics.
Nikki
Nurse Manager
Nikki joined our team in 2022 and we cannot remember the team without her!
Nikki is passionate about professional development and is always seeking new opportunities to learn and help co-workers develop and hence provide a better standard of care for our pets. She is now our Nurse Manager and does an amazing job coordinating and looking after our team.
She has been nursing since 2010, has completed the Certificate IV in veterinary nursing, is fear-free accredited, and in 2018 completed the Diploma in Veterinary Nursing General Practice. Away from the practice, she enjoys anything to do with nature, birds, photography, arts and crafts. Nikki is a pet parent to Walter, a Cavalier King Charles Spaniel, cockatiels Pogo and Socks, budgies Budge and Forrest, and a flock of chooks! 🐓
Daisy
Lead Nurse
Born and bred in the Albury Wodonga region, Daisy is a massive dog lover (bonus points for large breeds), and also loves horses and donkeys. Daisy is Cert 4 qualified with a recent certification in Emergency and Critical Care, and has been in the industry since 2014. Daisy loves that no two days are ever the same. She loves the challenges that each day brings, ending the day seeing a clients face light up when they get to take their fur baby home once they have been nursed back to good health.
When not at work, Daisy enjoys the great outdoors and doing activities such as camping with friends, and building a strong bond with her 2 German Shepherds named Sassy and Zeus.
Sarah
Lead Nurse
Sarah is a dedicated veterinary nurse with over a decade of experience in the field, having begun her career in 2011. A proud Albury local, she holds a diploma in veterinary nursing with a specialization in general practice. Sarah has developed significant expertise as an orthopaedic and surgical nurse, making her a vital member of our team.
Her commitment to the profession is exemplified by her passion for mentoring junior team members and aspiring veterinary nurses, fostering their growth and development within the field. Known for her approachable demeanor, Sarah contributes to a positive workplace culture, often lightening the mood with her well-timed humor.
Outside of her professional responsibilities, Sarah values quality time with her family and her two dogs, Alfie and Dave. Her unwavering dedication to animal care and nursing excellence underscores her vital role in our organisation.
Miranda
Vet Nurse
Miranda has been nursing for over 12 years and has a strong love for helping animals of all shapes and sizes and has a love for helping people. After years of nursing, she found a passion in the health and fitness industry and became an online integrative health Practitioner. Finding a beautiful balance between both careers that she loves you will find her managing the Pet Slimmer’s Club at the clinic which brings her great joy in seeing animals and their owners thrive in life. Miranda also has a passion in medical nursing and loves to nurse patients and spoil them to get back to their full health.
Miranda Lives at a small hobby farm out at Jindera with her husband, three horses and two border collies.
Tayla
Vet Nurse
Tayla has always had a love for animals having grown up around dogs, birds, cats and horses. Before entering the veterinary industry in 2019, Tayla lived in Melbourne for five years and completed her Diploma in Professional Dance - so you may catch her dancing around the hospital every so often!
Having sparked a passion in working with animals once she had moved home to Wodonga, Tayla completed her Certificate II in Animal Studies in 2020 and is continuing to further her knowledge by studying her Certificate IV in Veterinary Nursing.
Kayla
Vet Nurse
Kayla grew up with a big love and passion for animals. She knew from a young age that she wanted to be in the veterinary industry, and throughout her career she has developed special interests in anaesthesia, medical and emergency / critical care nursing.
Kayla works hard to continually develop her knowledge and skills to be able to provide the best standard of care for her patients, and be part of the amazing recovery when patients walk out the door with a wag in their tail. At home she has two cats, “Diego” and “Monty,” which she adopted through her previous workplace.
Lydia
Vet Nurse
Lydia made the move to the border from Melbourne in January 2024 and immediately fell in love with country living along the Murray.
With a background in Fine Arts, she completed her post graduate studies at the University of Tasmania, going on to work as a lecturer in animation.
Lydia has volunteered at various animal shelters and sanctuaries over the years, and this ongoing passion for animal welfare led her to enter the Veterinary Industry as a means to have a direct positive impact on the lives of both domestic animals and wildlife. She has been a vet nurse for 4 years and is working towards completion of her certificate IV in Vet Nursing in 2025.
She is still highly passionate about the arts, and spends her free time working on creative projects as well as exploring the natural environment, talking to her betta fish and spending time with her pugs Pickles and Charlie, and English pointer Remi.
Megan
Vet Nurse
Megan is a qualified Veterinary Nurse originating in Melbourne. She has always had an affinity for the country and recently moved to the Albury Wodonga region where she is also pursuing her dream of becoming a Vet Tech. In her free time, Megan really enjoys baking and spending time with her beloved cat “Penny”.
Katelyn
Receptionist
Katelyn has been dedicated to animal care since 2021, starting her career as a veterinary receptionist in Geelong before becoming a part of our team in December 2024. Her passion for animal welfare grew through volunteer work at local shelters, where she gained hands on experience and enthusiasm for helping animals.
Outside of the hospital, Katelyn is a proud pet parent of her two cats, Donnie and Sassy, and a guinea pig named Chip. In her free time, she enjoys attending rock concerts, cooking new recipes, and spending time with her fur babies.
Kristin
Receptionist
Kristin was born and raised in Albury and left for the bright lights of Sydney after finishing high school, returning to the region 23 years later. With an extensive background in retail, management, and customer service, she sought greater job fulfilment and moved into the Veterinary Industry in 2004. She has a Certificate ll in Animal Studies.
Kristin enjoys fostering relationships with her clients and their beloved pets, striving to make every visit a pleasant one. She loves that no two days are ever the same and it's never boring.
Outside of work she is an avid music lover, attending many live gigs and concerts, and enjoys puzzles and trivia. She has three beautiful cats at home: Evie and Vedder (who she hand-reared from 10 days old) and Polly, also once a rescue kitten.
Personal service We want to take the time to get to know you and your pet on a more personal level! We believe in continuity, encouraging you to continue to see one of our vets that you feel most comfortable with. We've found that cats and dogs are more relaxed being cared for by the same vet each visit. Knowing you and your pet well makes it easier for us to give you great service!
Minimal waiting times We pride ourselves on being punctual and running on time to the best of our ability, but as we all know, emergencies can happen. If we are running later, we will always communicate any delays and, if necessary, we will get in touch to re-schedule your appointment to prevent unnecessary delays for you.
Sick pet? We will never turn you away. We are a hospital, not a clinic. Although we have booked appointments, we will always see pets based on urgency. Even if we are fully booked, if your pet is sick, we will ask you to bring your pet to the hospital and our nursing team will triage your pet, just like at a human hospital! Every pet seen under our nurse triage is communicated to a veterinarian, and the vet will decide on how best to look after your pet. If your pet is sick, we will rearrange the schedule so we can look after them.
Expertise To be able to deliver exceptional service, we ensure all our team members are highly trained and knowledgeable. You can be assured that when you speak to us, you will receive the latest and correct recommendations. Our team members regularly engage in continuing professional development.
AAH has a vision for our team and workplace culture. AAH management empower team members to be the change we want to see within our industry. Our workplace is a supportive and engaging, space where everyone can come to work, and achieve their goals.
Even if we aren't currently advertising for a new team member, we still want to hear from you!
Please send any expressions of interest for work to:
[email protected] - Attn: Dr. Sally
or placement positions (veterinary nurse or veterinary student) to:
[email protected] - Attn: Nurse Nikki
Our hospital offers dedicated feline areas within the layout of the hospital. This means that your cat is going to be more relaxed and comfortable being treated by us, when compared with traditional general practices layouts.
The benefits start from the waiting room. We have a dedicated cat waiting area, which has low stress 'cat parking', and a cat only waiting area. We recognise that smell, sounds and visual triggers are a source of stress for cats. Simply just coming to the vet and being in a carrier can be stressful! We therefore offer an area that is physically separated from dogs, and we utilise Feliway calming pheromones and visual covers for their cages.
Inside the cat consultation room, we again have Feliway pheromones to promote calmness, but also utilise handling techniques such as examining the cat where they are comfortable in the room, and providing hiding spaces by means of a towel, and using slow movements and soft voices. The reduction in visual and sound stimulus helps us to conduct physical examinations - we can interpret the patient more meaningfully.
Our cat hospital is again a dedicated feline space, and it is another zone that is physically separated from dogs. It's the zen palace of the hospital! When cats need to be hospitalised we have large condos that we set up for them, which include space to move around and we always provide place for them to hide or perch as this is a well recognised behavioural outlet that cats need in their environment. More timid cats will utilise it to hide in, so they feel more secure and more confident cats will perch on top, as cats like to be up high. Understanding feline behaviour helps us to provide the lowest stress environment for them whilst they are in hospital, which means patients are more likely to heal.
Our Vets are knowledgeable on feline specific medicine and regularly upskill their knowledge and skillset for feline specific conditions.
To book an appointment for your cat, please give us a call today.
We understand veterinary care for your pet can be expensive, or come at inconvenient times. We have partnered with VetPay and ZipPay to give you finance options, where you can Buy Now, Pay Later. With finance options we can focus on treating your best mate.
Please let our team know if you would like to utilise BNPL - we have a $35 administration fee, and the minimum spend is $100.
You can visit Zip pay* or vet Pay for further information.
* Zip Pay. Minimum monthly repayments are required. A monthly account fee of $9.95 applies and is subject to change. Pay your closing balance in full by the due date each month and we'll waive the fee. Available to approved applicants only and subject to completion of satisfactory credit assessment. Other charges may be payable. Fees and charges subject to change. T&Cs apply. Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number 441878.
For all Albury Wodonga Animal Rescue related enquiries please call:
0436 435 035
| Monday | 8am-6pm |
| Tuesday | 8am-6pm |
| Wednesday | 8am-6pm |
| Thursday | 8am-6pm |
| Friday | 8am-6pm |
| Saturday | 9am-1pm |
| Sunday | Closed |
AFTER HOURS VETERINARY INFORMATION
To help keep up with demand, give our vets a rest and to ensure our clients have 24/7 access to vet advice, we have partnered with VetChat for all your after-hour pet care needs. VetChat vets are all Australian board certified, with a minimum of 5 year's experience and are passionate about improving pet health outcomes.
When our hospital doors close each day, VetChat will help us support you and your petby offering primary triage.
After Hours Support Costs:
VetChat
$39.00 6am - midnight AEST/AEDT
$59.00 midnight - 6am AEST/AEDT
If your pet requires emergency critical care, VetChat will alert our vet on call and we will be in contact shortly.
Please Note: The fee for a Vet to attend the hospital after hours is $430. After an examination and consultation, all recommended treatment plans will be discussed, including all additional fees.
To contact VetChat call 1300 215 328 or Click here to proceed to VetChat.